Cancellation policy

Updated: Thur, Nov 20th, 2025

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.

Any promotional pricing, sale offer, or discount applied to a subscription purchase applies only to the first subscription period/payment, unless explicitly stated otherwise. All subsequent subscription renewals will be charged at the regular, non-discounted price.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it at any time.

If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails include links to your order, and you can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.